From the Blog

The footprints of enterprise resource planning (ERP) and customer relationship management (CRM) systems seem to overlap — they both handle contacts and companies and lots of details about orders. Indeed, several ERP vendors claim that CRM, HR and the scheduling of executive golf outings are part of the ERP domain.[…]

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Many IT articles discuss how to avoid project failures…which is great, but according to industry analysts, at least one-third of CRM projects fall short. Here, we’re going to explore what to do if you’re in that unlucky 33 percent. There are at least a dozen oft-quoted industry analyst reports that[…]

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Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system — or scrap it altogether and start anew. Nothing lasts forever and that includes CRM implementations. At first, your CRM system won praise for increasing[…]

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Whether you run a large company with hundreds of employees or a small business that knows all of its customers by name, great relationship management skills will always set you apart from your competitors and help you retain customers. In this blog post, you’ll learn 10 relationship management skills –[…]

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